- Miss the appointment (then don’t call for a week or two—or ever)
- Arrive late.
- Arrive intoxicated—worse still if you choose to partake in a beverage if offered during the estimate.
- Close talking—Loud Talking—Arrogance, Ignorance or generally abrasive attitude.
- Arrive at the quote without a portfolio—or use an unimpressive collection of photos.
- Smell of cigarettes.
- Try to sell a plastic deck to someone who knows too much about it.
- Arrive in a truck that is an obvious state of disrepair. (Park a few houses away—better to just fix the truck or lease a newer vehicle)
- Get into discussion of political or religious nature with the clients.
- Arrive unprepared to sell—no contracts, no design materials, no tape measure.
There are hundreds of ways to minimize your chances of making the sale. When you make a mistake or don’t get the sale simply ask the client why. 90% of the time they will be brutally honest. It is a task well worth doing. It will help you grow thick skin and give you a road map for future estimates.