Eon Warranty Information

If you bought Eon Decking or Fencing you have no warranty. The company is in receivership.

http://www.newswire.ca/en/releases/archive/January2009/07/c5871.html




In Ontario Brite, Xtendex, CPI Plastics ( Eon ) have all folded recently. The composite decking industry seems to have some issues of late.
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The possibility of composite companies going under and not being there to honor these long term warrantee promises has to be considered when purchasing or building a composite deck.
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I'd love to say they will be missed--however it just wasn't a good composite product and we simply refused to carry it. I'll leave you with this photo of an Eon Deck built by a client, (yes, I was there to plan the replacement with real decking).


More info about our history with Eon and CPI plastics:

http://decks-fences.blogspot.com/2007/02/false-advertising-by-eon-cpi-plastics.html

L

Eon

Eon really isn't composite decking. It is plastic, and walking on it feels like walking on hollow plastic tubes. We've heard all kinds of complaints and I'm not going to rehash them. If you are thinking about purchasing a deck clad with Eon product go and walk on an Eon deck, and choose a cool day to do it.


On a cool day you will see the gaps between the boards that tell me instantly--this is Eon. One client referred to it as "Orgasmic"--it groans all day long while the sun moves across it.

This customer put down this decking a few years ago--before they had a proper installation guide. Boards have cracked and broken and the shrunken away from the joists to the point of collapse.

I am doing design work for these folks presently and the first project is putting proper decking on this substantial frame--and giving it a better looking rail. They will likely be putting down TigerDeck.

L

Erroneous Advertising by Eon - CPI Plastics Group Limited

Erroneous Advertising by Eon - CPI Plastics Group Limited

I've ripped into the shows on TV about giving people unrealistic numbers regarding costs of renovations, and here in my back yard my time is being wasted by people with unrealistic expectations of price due to poor marketing.



"Based on an average 288 sq. ft. deck, including labor, decking and material costs. Does not include maintenance costs of wood decking of $1/sf' per year, eon is an incredible value over time. "
They were stating quite clearly:

1. You can purchase an installed 288 sf pressure treated deck for a little over $3,000 completely installed with materials included that will last 10 years. (our estimated cost of materials only is $3456)
2. You can purchase an installed 288 sf Cedar (type of cedar and grade not specified), deck for a little over $3,400 completely installed with materials included that will last 18 years. (our estimated cost of materials only is $4320)
3. You can purchase an installed 288 sf pressure treated deck for a little over $4,000 completely installed with materials included that will last Forever.

Well, I called them this morning I told them I would like to buy the cedar or the Eon deck that they had alluded to in their ad.
Eventually she passed me on to Cliff Hatch , (the Marketing Director)
This incident had a good resolution.
Cliff from Eon wrote me back within the hour letting me know that they have directed all their reps to pull in all the offensive marketing materials from every store in North America. He also sent the replacement marketing ( 2007), and let me know that the previous brochure was designed in 2002He apoligized and as it turned out it was a simple misreading of statistics provided by an American company.
Thanks Cliff!
L

LP Building Products (Louisiana-Pacific) product recall.

LP Building Products (Louisiana-Pacific) Has issued a recall Notice for
about 48 million linear feet of defective composite decking.

Can you imagine strolling out on your deck and having the Guaranteed not to split or crack premium composite decking shatter beneath your feet? I've put a foot through rotten roof plywood and I can tell you all about this painful, embarrassing, did I mention Painful?
It tends to break out the size of your foot...which is a little bigger than calf... it is when it goes over your knee and up your thigh that it really bites. It is like peeling the skin off your leg. It has happened to about 37 people so far. Broken bones and lacerations have been the results.
This recall has been ordered to work with U.S. Consumer Product Safety Commission by a court order.
Two questions arise. Will they be providing the labor to replace it? I am pretty sure their warranty excludes it. And Who will dispose of the faulty product... and what will they be replacing it with?
If you ask the affected clients...they may prefer something more predictable like Pressure Treated Pine perhaps?
One composite company was offering 500 sq' of free decking and a free nail gun to try their product... I still couldn't talk the wife into it... at any price.
Here is the notice site Defective-Product-site
Here is the press release from the CPSC
Here is the warning WeatherBest issued to investors... astonishing that people still see fit to invest... that's because it has been gently crafted so as not to alarm folks.
This stuff was sold under the Veranda, WeatherBest, ABTCo decking and Railing and Home Depot is named in the recall.
As you know Eon went skipped bankruptcy and entered liquidation a while back--
Attention Composite Decking Companies... Home Depot has a HUGE vacuum in their composite decking products division.... They Bought Eon, They bought Veranda, They bought Trex. and people will buy whatever product HD adopts Next.
L